Contact Us

We'd love to hear from you! Whether you have a question, would like to inquire about a custom order, or simply want let us know about a glitch on this site.  Please use the form on the right to contact us.

2022 East 3rd Avenue
Vancouver, BC, V5N 1H7
Canada

778-955-9884

Policies

Every Coastal Craftwork bowl, basket and bag is handmade in our studio. We believe in well made goods, created from start to finish by people who love what they do. We are a very small studio where we design, sew, package, ship, etc. everything that comes out of the studio, so the typical turnaround time is 5-10 business days. If you need something sooner, let us know and we can probably work something out.  

Either give us a call: 778-955-9884

or send us an email: info@coastalcraftwork.com

SECONDS SALE ITEMS

All “SECONDS SALE” items, discontinued items or items that have had any kind of customization are Final Sale.

RETURNS

Returns are accepted within 7 days of item receipt. Items must be in unused brand new condition. We must receive the package back in our studio within 10 days of return request. Shipping is non-refundable.

Please carefully repackage and ship to:

 

Coastal Craftwork
2022 E. 3rd Ave.
Vancouver, BC
V5N 1H7
Canada

Send us an email so we know it's on the way: info@coastalcraftwork.com

A few common sense guidelines to ensure you receive a full refund for returns or exchanges:

When re-packaging your item you may re-use the same packaging and box the item arrived to you in.  It's best not to use an envelope (even a padded one) as it is likely to arrive back in our studio damaged in transit and will not be accepted for return or exchange.

Ship via a reliable shipping service.

Be sure to include a copy of your original order email in the package, or something with your name and what you would like us to do with your item (ie: return or exchange).  Please include your name inside the box.  If you do not include your name, we won't know who the package came from and you won't receive your refund.  

We will refund the order, minus shipping charges, once the item arrives and is deemed re-saleable. If an item is received and is not in re-saleable condition, the cost of the item will not be refunded and will be returned at the customers expense.  

If an item arrives back damaged due to careless packaging, it will not be accepted for return or exchange.  If an item arrives back and it clearly has been used, it will not be accepted for return or exchange. If an item arrives back and it is beyond the return/exchange policy window, and you did not arrange with us prior to sending back, it will be returned at the expense of the customer.

Just a few more return/exchange things to know:

If something is incorrect with the order, let us know asap and we’ll fix it.

Items with any sort of customization are final sale.
Shipping is non-refundable.

All Sale and Seconds Sale items are final sale - not available for return or exchange.

If anything else goes wrong let us know right away so we can make things right. We want you to be happy with your purchase.
We’re friendly… get in touch!

EXCHANGES

Exchanges are accepted within seven days of item receipt. Exchanges are held to the same standard as Returns, ie. items must arrive in completely unused and re-saleable condition. If an item is received and is not in re-saleable condition, the cost of the item will not be refunded and will be returned at the customers expense.

We will send an invoice if there is a difference in cost between the originally purchased item and the exchange item (or refund, if needed). The customer is responsible for shipping both ways.

Typical processing time for exchanges is 5-10 business days from the time an exchanged item returns to our shop.

Policies

Every Coastal Craftwork bowl, basket and bag is handmade in our studio. We believe in well made goods, created from start to finish by people who love what they do. We are a very small studio where we design, sew, package, ship, etc. everything that comes out of the studio, so the typical turnaround time is 5-10 business days. If you need something sooner, let us know and we can probably work something out.  

Either give us a call: 778-955-9884

or send us an email: info@coastalcraftwork.com

SECONDS SALE ITEMS

All “SECONDS SALE” items, discontinued items or items that have had any kind of customization are Final Sale.

RETURNS

Returns are accepted within 7 days of item receipt. Items must be in unused brand new condition. We must receive the package back in our studio within 10 days of return request. Shipping is non-refundable.

Please carefully repackage and ship to:

Coastal Craftwork
2022 E. 3rd Ave.
Vancouver, BC
V5N 1H7
Canada

Send us an email so we know it's on the way: info@coastalcraftwork.com

A few common sense guidelines to ensure you receive a full refund for returns or exchanges:

When re-packaging your item you may re-use the same packaging and box the item arrived to you in.  It's best not to use an envelope (even a padded one) as it is likely to arrive back in our studio damaged in transit and will not be accepted for return or exchange.

Ship via a reliable shipping service.

Be sure to include a copy of your original order email in the package, or something with your name and what you would like us to do with your item (ie: return or exchange).  Please include your name inside the box.  If you do not include your name, we won't know who the package came from and you won't receive your refund.  

We will refund the order, minus shipping charges, once the item arrives and is deemed re-saleable. If an item is received and is not in re-saleable condition, the cost of the item will not be refunded and will be returned at the customers expense.  

If an item arrives back damaged due to careless packaging, it will not be accepted for return or exchange.  If an item arrives back and it clearly has been used, it will not be accepted for return or exchange. If an item arrives back and it is beyond the return/exchange policy window, and you did not arrange with us prior to sending back, it will be returned at the expense of the customer.

Just a few more return/exchange things to know:

If something is incorrect with the order, let us know asap and we’ll fix it.

Items with any sort of customization are final sale.

Shipping is non-refundable.

If anything else goes wrong let us know right away so we can make things right. We want you to be happy with your purchase!

EXCHANGES

Exchanges are accepted within seven days of item receipt. Exchanges are held to the same standard as Returns, ie. items must arrive in completely unused and re-saleable condition. If an item is received and is not in re-saleable condition, the cost of the item will not be refunded and will be returned at the customers expense.

We will send an invoice if there is a difference in cost between the originally purchased item and the exchange item (or refund, if needed). The customer is responsible for shipping both ways.

Typical processing time for exchanges is 1-2 weeks from the time an exchanged item returns to our shop.